Insurance and Delivery
We insure each purchase during the time it is in transit until it is delivered to your specified delivery address. Scandinavian Wallpaper ships via USPS for wallpaper samples and UPS for wallpaper rolls.
Please note that we aim to dispatch all orders within two business days, subject to payment clearance and stock availability. We operate Monday to Friday with the exception of Swedish public holidays. Estimated delivery times are to be used as a guide only and commence from the date of processed payment. We are not responsible for any delays caused by destination customs clearance processes.
Returns and Cancellation
Standard products purchased through Scandinavian Wallpaper may be returned for any reason within 45 days from your original purchase from our website. Items must be returned in their original product packaging. A 25% re-stocking fee will be applied to wallpaper returns. Return shipments must be made in appropriate packaging and at customer's expense. Once the returned wallpaper has been verified in good condition a credit will be issued. Wallpaper samples may not be returned for any reason. Contact us at firstname.lastname@example.org with your return request.
You have no right to return a product made to your specifications or that is clearly personalized. As a general rule, all of our photo-walls/murals are made to our customer’s specifications or are clearly personalized.
Most orders are processed electronically in a timely fashion, so should you wish to cancel, please do so within 12 hours of placing your order. Even then, we may not be able to cancel your order if it has already been processed but we will make every effort do to so.
In case of complaint
All items must be returned unused and in their original condition. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. Refunds will be issued within 30 days of us receiving your returned merchandise in good condition.
Limits on our liability
Nothing in the TOS is intended to affect your rights under the law.
If we breach the TOS we shall only be liable for losses, which are direct losses and a reasonably foreseeable consequence of such a breach. Losses are foreseeable where, for example, they could be contemplated by both of us at the time of you placing your order, and we dispatch your order. We shall only be liable for losses up to the total value of goods purchased. We are not responsible for losses not caused by our breach or negligence, indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us (for example, loss of profits or loss of opportunity).
We accept no liability and are not responsible for incorrectly measured walls, liability for any damage caused to wall surfaces as a result of the application of products to them, selection of wall, wall surface, application paste (where applicable) as well as finishing methods and defective installation/application.
We are also not responsible for failure to meet any of our obligations under the TOS where such failure is due to events beyond our reasonable control.
On scandinavianwallpaper.com you can place your order securely and conveniently, using PayPal even for credit cards. All orders are subject to acceptance and availability. Please note that items in your shopping cart are not reserved until payment is finalized and may be purchased by other customers. We offer products for sale that are in stock and available for dispatch from our distribution center.
Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Site are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you we will treat the order as canceled. If you cancel and you have already paid for the goods, you will receive a full refund.
Acceptance of your order
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it. Unless you cancel your order, acceptance of your order and completion of the contract between you and we will be completed when we email you to confirm the goods have been dispatched. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
All pictures should be seen as illustrations, and cannot be guaranteed to reproduce the exact product appearance and characteristics. In the event of errors in the storage status, we reserve the right to correct this. This means that if a product in our assortment has been withdrawn or otherwise is not available with respect to reasonable efforts, we are not obliged to provide such a product even though the customer ordered the same. If payment has already been made for such a product, we will refund as soon as possible, and within 30 days at the latest.
At our request, you agree to compensate us fully, defend us, and hold us harmless immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOS by you, including the use by any other persons accessing this Site using your Internet account caused by your action or inaction.